Toll-free numbers are an important tool for businesses in Zambia to provide customers with easy access to their services. They allow customers to call without incurring any charges, and are an essential part of customer service. In this article, we will explore how toll-free numbers work in Zambia, the associated charges, how they are billed for mobile users, and how businesses can get toll-free numbers in Zambia.
How do toll-free numbers work in Zambia?
Toll-free numbers in Zambia are numbers that start with the prefix 800. When a customer calls a toll-free number, the cost of the call is paid for by the business that owns the number. The customer is not charged for the call, regardless of the duration of the call. Toll-free numbers are a great way for businesses to provide customer service, as customers can call without worrying about the cost.
Are there any charges associated with calling toll-free numbers in Zambia?
No, there are no charges associated with calling toll-free numbers in Zambia. The cost of the call is paid for by the business that owns the number.
Are toll-free numbers universally free from all networks in Zambia?
Yes, toll-free numbers are universally free from all networks in Zambia. Customers can call toll-free numbers from any network without incurring any charges.
How are toll-free calls billed for mobile users in Zambia?
Toll-free calls are billed for mobile users in Zambia in the same way as regular calls. The cost of the call is paid for by the business that owns the number, and the customer is not charged for the call.
Can toll-free numbers be accessed from Zambia?
Yes, toll-free numbers can be accessed from Zambia. Customers can call toll-free numbers from any network without incurring any charges.
How can businesses get toll-free numbers in Zambia?
Businesses in Zambia can get toll-free numbers from their telecom provider. They will need to provide the provider with the required information, such as the name of the business, the address, and the type of service they wish to provide. Once the information is provided, the provider will assign a toll-free number to the business. You can also utilise our in-app or click-to-call service if you wish to provide global toll-free calling to customers.
It is important to note that the Zambia Information and Communications Technology Authority (ZICTA) regulates the use of toll-free numbers in Zambia. Businesses must comply with the regulations set out by ZICTA in order to use toll-free numbers.
Conclusion
Toll-free numbers are an important tool for businesses in Zambia to provide customers with easy access to their services. They allow customers to call without incurring any charges, and are an essential part of customer service. Businesses in Zambia can get toll-free numbers from their telecom provider, and must comply with the regulations set out by the Zambia Information and Communications Technology Authority (ZICTA). For more information, please visit the ZICTA website at http://www.zicta.zm/.